{"id":2130,"date":"2025-07-14T09:53:53","date_gmt":"2025-07-14T07:53:53","guid":{"rendered":"https:\/\/expand-edih.com\/faq\/"},"modified":"2025-09-30T12:10:30","modified_gmt":"2025-09-30T10:10:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/expand-edih.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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For further questions or inquiries
do not hesitate to contact us. <\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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What are the first steps to start the process? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Starting the digital transformation journey is simple and quick, just fill out the contact form <\/span>Start your transformation<\/i><\/b> on <\/span>expand-edih.com<\/b><\/a>.<\/span> <\/b><\/p>

Once the request is completed, we will arrange a free introductory meeting with one of our KAM experts, who will analyze the specific needs of your company or public entity.<\/span><\/p>


<\/span>During this initial contact, we will jointly assess the digital needs, the level of technological maturity, and the<\/span> concrete<\/b> opportunities for innovation.<\/span><\/p>

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Thanks to this initial assessment, we can propose a tailored digitalization plan, based on innovative services provided by a national network of highly qualified partners. Book your first meeting. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I need assistance: how can I contact you? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Do you need support, information, or want to speak with one of our KAMs?<\/span>
<\/span>You can contact us at any time through the contact form on the website <\/span>expand-edih.com<\/b><\/a>, by sending an email to <\/span>info@expand-edih.com<\/b><\/a>, or through our official social media channels.<\/span><\/p>

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Our team is at your disposal to guide you step by step, answer every question, and help you evaluate the digital solutions most suitable for your context.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I know if EXPAND is suitable for my context? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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EXPAND is designed to specifically address the real needs of SMEs and Public Administrations in Piedmont and Valle d’Aosta, regardless of the sector or current level of digitalization.
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<\/span>Our process always starts with a personalized analysis, which allows us to understand your objectives, the issues to be resolved, and the opportunities to be seized.<\/span><\/p>


Moreover, EXPAND is part of the European Digital Innovation Hub (EDIH) network, an initiative of the European Commission that ensures high standards of competence, reliability, and impact. If you want to understand if EXPAND is suitable for your reality, contact us for a free and non-binding assessment. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What is the difference between entry-level services and specialized services? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The <\/span>entry-level<\/i><\/b> are designed to help SMEs and Public Administrations take their first steps in digitalization. They offer awareness activities aimed at sensitizing organizations about the opportunities related to digital transformation.  <\/span>They can also be delivered one-to-many<\/i><\/b> and are free of charge<\/i><\/b>. They represent the ideal starting point to understand where you are and where you can go, before moving on to specialized services.<\/p>\n

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The services <\/span>specialized<\/i><\/b>, on the other hand, are intended for those who want to: increase their knowledge in the field of digital technologies, primarily Artificial Intelligence and Cybersecurity; initiate innovation projects to develop new products, processes and optimize existing ones with Industry 5.0 best practices; receive consultation for accessing Italian and European funds supporting digital transformation; develop a tailored strategy to create a digitalization roadmap suited to their business or collaborate with the innovation network at national and European level for international matching activities between supply and demand aimed at expanding their opportunities.<\/span><\/p>\n


These services are provided on a <\/span>one-to-one <\/i><\/b>basis and are customized according to client needs. <\/span><\/p>\n

For Public Administrations, they are free of charge, thanks to the Digital Europe Programme funds, while for Businesses, these services are accessible with <\/span>discounts ranging from 30% to 100% <\/i><\/b>thanks to the NRRP<\/span>.<\/i><\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I access discounts for services that offer them? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The services funded with PNRR funds allow enterprises to access benefits under the State Aid regime, provided in the form of an invoice discount.<\/span><\/p>

The benefits vary based on the size of the enterprise and the category of service as provided by the Ministerial Decree of March 10, 2023.<\/span><\/p>

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The benefits can reach up to 100% of the service value, provided that the total amount of aid does not exceed 200,000\u20ac per beneficiary over a three-year period, according to art. 28 of the GBER Regulation. <\/span><\/p>

Alternatively, if they fall under the “de minimis” regime, the maximum cap is 300,000 euros on a three-year basis.<\/span><\/p>

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The actual discount percentage is determined by the service provider, after verifying the necessary documentation (DSAN).<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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In the EXPAND model, each service \u2013 both <\/span>entry-level<\/span><\/i> and <\/span>specialized<\/span><\/i> \u2013 is delivered through a <\/span>ticket<\/i><\/b>, which determines the price. Each ticket corresponds to a single support session, the value of which can vary based on: <\/span><\/p>